Interactions between service customers : managing on-site customer-to-customer interactions for service advantage / Richard Nicholls.

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Autor: Nicholls, Richard.
Title: Interactions between service customers : managing on-site customer-to-customer interactions for service advantage / Richard Nicholls.
Place and date of publication: Poznań : 2005.
Publisher: The Poznań University of Economics Publ. House,
Physical description: XXVII, [1], 272, [1] s. : rys., tab., wykr., 24 cm
Language: eng
Subject entries:
- Marketing
- Komunikacja marketingowa
ISBN: 8374171162
Series: Prace Habilitacyjne / Akademia Ekonomiczna w Poznaniu ;
ISBN2: 8374171162

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